Category archives: AIMMS
If you ever asked a question via firstname.lastname@example.org, you’ve probably seen a message with the title “One quick question about AIMMS Customer Support” after your issue was closed. In this message, you’re asked to rate your recent customer service experience by clicking on one of four different options. I would like to explain how we use this information in this blog post.
The number of positive (green and gold) responses (among the last 100 responses) is a Key Performance Indicator for our customer support team. This number is visible on the big KPI boards in both our European and US office. So, don’t hesitate to take a look at the board the next time that you’re in one of our offices. This information is updated in real-time, which means that this number will change directly once you send in a response. This number is not only visible inside our office, but it is also available to everyone with internet access. This picture is updated in real-time with the latest status as well: